RETURNS & CANCELATION POLICY

Return / Refund /Exchange

We offer a 2 day no questions asked return & policy at Osia. Return courier charges have to be borne by the customer. 

For damage during shipping/incorrect products shipped we will send a replacement once we receive the defective piece from you, return charges have to be borne by the customer.

Procedure for return (How do i return a product?) 

• Once you send us the courier, please send us an email on support@osiaa.com , mentioning “Return of Order….” in the subject line. Please mention the names of the products you are returning, the reason for return, and provide us a tracking number for the courier and send it to the following address

      Sonraj Tilok Jewellers

• We will notify you once we receive the returns. 

Do you have reverse pick-up facility? 

• No we do not have any reverse pick-up option as of now, you will have to courier the product back to us. Return courier charges have to be borne by the customer. 

What are the conditions? 

• Returns can be made only within 2 days from the receipt of the order at your end.

Will you refund the money?

• We initiate refunds after 7 days of receiving product sent by customer. 
• Silver articles/coins are not eligible for return or exchange.

What if I receive a damaged product?

• We take great care in packaging our products safely yet if  your merchandise arrives damaged, please mail/ WhatsApp us photo of the damaged product within 12 hours of receiving your order. 
• No claim for damage/ missing product will be accepted without unboxing picture/video that has to be sent within 12 hours of receiving the parcel.
• If the product is found to be defective or incorrect , we will send a replacement once we receive the defective piece from you, return charges have to be borne by the customer.

Sale items (if applicable)

No exchanges/returns allowed for all products bought during a sale or offer period.

How do I cancel an order?

• Orders can be cancelled only within 24 hours. To cancel an order, please send us an email at support@osiaa.com or WhatsApp on 8347988888 with your order number within 24 hours from the time order is placed. 
• In case of order cancellation , when we do a refund for the amount paid the merchant payment gateway charges of 2% (or more depending on the the exact Charge) will be deducted from your payment. Since this is a non-refundable charge levied by the payment gateway it will be charged back to customer.

For any other questions or clarifications, please reach out to the Osia team at support@osiaa.com or Whatsapp on 8347988888.